Frequently Asked Questions

For coverage or service questions, or to file a claim please
contact Charter Travel Insurance at +1 415 481 0726 or charter@redpointresolutions.com

Q. What Charter cover for Trip Cancellation?

A. Charter Travel Insurance will reimburse forfeited, non-refundable, unused payments for trips that are canceled or interrupted due to covered reasons such as: accidental injury, sickness or death of you, your traveling companion, your family member or your business partner; inclement weather, or natural disaster.  For a complete list of covered reasons please refer to the policy.

Q. Can I cancel my trip for any reason?

A. Only specific unforeseen circumstances would be covered. Please refer to the full policy for a complete list of covered reasons.

Q. Am I covered if a family member not traveling with me becomes ill or passes away?

A. Illness or death of a family member not traveling with you may be considered a covered reason for Trip Cancellation or Trip Interruption, though some conditions do apply. Please refer to the policy for more details.

Q. When does the coverage begin?

A.  The effective coverage date begins at 12:01 a.m. Standard Time on the date following purchase. All other coverages will begin on: (a) 12:01 a.m. Standard Time on the scheduled Departure Date shown on the travel documents or (b) the date and time the Insured starts his/her Trip, provided any required plan cost has been paid.

Q. How do I file a claim?

A. To file a claim please contact Charter Travel Insurance at +1 415 481 0726, or charter@redpointresolutions.com. A member of our travel services team will assist you to complete claims forms, and explain anything else that needs to be provided. Your claim will be submitted for review, and you will be contacted with updates throughout the process.